FAQ
Welcome to Ruth Jewelry’s Frequently Asked Questions. Below you’ll find clear and complete answers to the most common questions from our customers.
Delivery and Shipping Transparency
1. When will my order arrive? (Total Delivery Time)
Our total delivery time is the sum of processing time and transit time. Please note these timeframes before placing an order.
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United States: Estimated delivery window including handling is 7 to 10 business days.
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Australia: Estimated delivery window including handling is 8 to 11 business days.
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United Kingdom: Estimated delivery window including handling is 8 to 11 business days.
Handling Time: All regions require 1–2 business days processing time. For more details, see our Shipping Policy.
2. Is shipping really free?
Yes, Ruth Jewelry provides free standard shipping to the United States, Australia, and the United Kingdom with no minimum purchase required.
3. How do I track my shipment?
When your order is dispatched, you’ll receive an email confirmation with a tracking number. You can use this number to follow your package’s progress directly through the courier.
4. Do you ship outside of the United States?
Yes, Ruth Jewelry ships to the United States, Australia, and the United Kingdom. Shipping is free in all three markets.
Returns, Refunds, and Warranty
5. What should I do if I receive a defective item?
If your product arrives damaged, defective, or incorrect, contact us within 48 hours. Returns are accepted within 30 days, and we will cover all costs to replace the item at no cost to you, as required by consumer protection laws.
6. What is your return policy?
We accept returns within 30 days of delivery for eligible, unworn, and unused products.
IMPORTANT: For returns due to a change of mind, the customer is responsible for shipping the item to our international logistics center in China. Full details, including the return address, are outlined in our Return & Refund Policy.
7. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item at our facility. Processing times may vary depending on your bank or payment provider.
8. Do your products come with a warranty?
Yes, all products are backed by a 30-day warranty covering manufacturing defects. This is in addition to the statutory consumer guarantees provided under local laws in Australia and the United Kingdom.
9. How do I request an exchange?
Exchanges are available only for defective or incorrect products. For all other cases, please return the item for a refund and place a new order.
Ordering and General Information
10. Can I cancel my order after purchasing?
Orders may be canceled within 24 hours if they have not yet shipped. If the order has already been dispatched, you will need to follow our return process once it arrives.
11. Can I visit a physical Ruth Jewelry store?
Ruth Jewelry is exclusively an online store. This allows us to provide wider product availability and competitive pricing.
12. Do you accept bulk orders?
Yes, we can accommodate larger orders for groups or businesses. Please contact our support team to discuss your requirements.
13. How can I contact customer support?
You may contact us via email at info@ruthjewelry.com or by using the Contact page on our website. Our team is happy to assist with any questions.
Contact Information
| Detail | Information |
| Website | Ruth Jewelry |
| info@ruthjewelry.com | |
| Phone | +1 (312) 555-0148 |
| Administrative Address | 2918 W. Grand Ave, Chicago, IL 60622, United States |
| Customer Support Hours | Monday – Friday, 9:00 AM – 5:00 PM (EST). |